Our Vision
Provide the tourists, tourism industry and citizens with convenient, quick and efficient quality services, and is committed to build Macau as a quality tourist destination.

Our Mission
To optimize public services and improve service quality of the overall tourism;
To boost the tourism of Macau and make Macau a world-class tourist city;
To build a creative thinking and continue exploring diversified tourist resources;
To improve tourism management and promote healthy development of tourism industry.

Our Value
Bring teamwork into play with one mind, be dedicated to promote the diversified development of Macau’s tourism industry and shape Macau into a World Centre of Tourism and Leisure.

Our Responsibilities
To deal with Tourism enquiries from Tourist;
To handle complaints from tourists relating to tourism;
To transfer complaints and suggestions from tourists relating to other industries;
To handle the rental of meetings and exhibition facilities subordinate to MGTO by citizens or organizations.
To handle the enquiry of tourism statistics. 
To issue license to firms that pertain to the field of tourism industry.

Supervision Mechanism
The Performance Pledge working group of MGTO is responsible for supervising the Services and examining the Service Level on a regular basis.

Suggestions and Complaints
Tourists, tourism industry and citizens are welcome to give their opinions on the services offered by MGTO and to lodge complaints against any unsatisfactory services.
Any suggestions or complaints can be made directly to the Administration & Finance Department of MGTO, or to the Director of MGTO by letter to the following address:

• Performance Pledge of Public Relations Division, Research & Planning Division and Facilities Management Division
• Performance Pledge of Licensing Application
• The Profile of Suggestions, Complaints and Objections
• The Implementation of Performance Pledge